Protectapet Online Petshop

Terms and Conditions for Web-shop use.

Protectapet, Spain’s leading Pet Insurance provider has now added this website shop to help pet owners in Spain locate those items they need at cheaper prices than is available locally. If there is something that you are looking for and cannot find it on our website, please let us know and we will attempt to locate the item for you.
Protectapet is dedicated to your total satisfaction and if you have any suggestions or comments please e.mail us at info@protectapet.eu.
Making a Purchase. It’s easy, just browse our online shop and add the items that you wish to buy. Selecting the Add to basket button will add the item to your shopping basket.
Protectapet accept payment in Euros using Paypal, Paypal will provide the currency exchange automatically.
Confirmation of Order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule. You will normally receive your order within 14 days but please allow up to 30 days. We will automatically back date your order in the event it is not available and notify you accordingly. If your item is not in stock we will contact you first with the option to cancel your order if you would rather not wait. You will be responsible for any customs or import duties levied once the goods reach your country.
Contacting Us. If you need to contact us, please email us at info@protectapet.eu or call 0034 966462244 (Spain) between the hours of 9 am and 5 pm.
Privacy Policy.  Protectapet will not disclose any of your personal information to any third parties other than when your order details are needed as part of the order fulfillment. When the order is placed on our website, Protectapet do not have access to your credit card details.
Returns Policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htmWe will refund your money to the value of the goods returned, provided all goods are returned in the same condition - unworn, unsoiled, with labels and tags intact and in the original packaging.If any items are returned and no exchange is required, whilst in most circumstances, the customer will be refunded in full for total cost of goods, postage cannot be refunded.
Please contact us by phone or email within 7 days from purchase to let us know why you are returning goods. Returned goods should be returned by recorded or registered post addressed to our Boutique address as shown on the invoice. We cannot be held responsible for losses in the postal system.
Unless the product is faulty, delivery and return charges are non-refundable and will be the responsibility of the customer.
Pricing. All prices displayed on the website are inclusive of IVA, but exclusive of delivery charges.