PROTECTAPET´S FAST TRACK - ONLINE CLAIMS SERVICE

HOW TO MAKE A CLAIM ON A PROTECTAPET HEALTHCARE PLAN.

Claim forms are available to download in several languages and it may be prudent to download the language that you and your vet are familiar with.

Give the claims form to your Vet and explain that you are claiming the costs of your pet's treatment from Protectapet and that you need this particular claim form completing to do so. When the Vet has completed and signed the form you will also need the following documentation:-

• A report from the Vet detailing the diagnosis and specific treatment given to your pet.
• A printout of your pet's history and any consultations and/or treatments that your pet has received in the past 6 months.
• Copies of any blood tests and any other tests and the results. Copies of any X-rays.
• The original invoices.
• Proof of payment.
• A copy of your pet's registration, passport and/or chip ID number.

Once you have collected all of the above information and have completed the claim form, it can be emailed to us at claims@protectapet.eu or posted to:-

Protectapet Claims Department,

Apartado de Correos 42,

Benitachell, 03726,

Alicante. Spain.

IMPORTANT NOTES WHEN MAKING A CLAIM ON YOUR PROTECTAPET HEALTHCARE PLAN

All claim forms must be supported by the Veterinarian's report detailing the treatment provided and the individual costs involved. These may be scanned and sent by email as either a JPEG or PDF file to claims@protectapet.eu e.mailed photographs of the documents are NOT acceptable.

No benefit will be paid without a specific diagnosis or previous pet history. We may request additional historical information on your pet should this be considered necessary.

If you or your Veterinarian make a false or exaggerated claim, no payment will be made and your Protectapet Healthcare Plan will be cancelled and no refund will be offered or implied. Legal action may be taken against the Healthcare Plan owner and/or the Veterinarian in the event of fraud.

When making a claim, no guarantee of payment or acceptance of the request will be made or implied over the telephone. If you require approval for a claim prior to treatment, please contact us.

In the event of an incomplete claim form being received we will contact you by email or telephone to advise you of the requirements necessary to complete the claim form. If you do not respond to the email or telephone, the request will be sent to you by mail.

Protectapet will not be held responsible for any delays in processing your claim that may be caused by the presentation of an incomplete claim form or delays caused by the Post Office or delivery system.